Returns & Refund Policy
Easy returns and hassle-free refunds on eligible orders
30-Day Returns
Easy Process
Free Returns
Fast Refunds
Return Eligibility
✓ Eligible for Return
- ✓Unworn clothing with original tags attached
- ✓Unworn shoes in original box
- ✓Accessories in original packaging
- ✓Items purchased at full price or with discounts
- ✓Items purchased within the last 30 days
✕ Not Eligible for Return
- ✕Worn, washed, or damaged items
- ✕Items without original tags or packaging
- ✕Intimate apparel and swimwear
- ✕Final sale items marked as non-returnable
- ✕Gift cards and promotional items
Note: All returns are subject to inspection. Items that do not meet our return criteria may be sent back to you or may receive a partial refund.
Return Process
Request a Return
Log into your account and navigate to your order history. Select the item you wish to return and follow the prompts to initiate the return process.
Package Your Item
Carefully pack the item in its original packaging with all tags attached. Include your order number and return form in the package.
Ship Your Return
Use the prepaid shipping label provided in your return confirmation email. Drop off your package at any authorized shipping location.
Return Processing
Once we receive your return, our team will inspect the item and process your return within 1-2 business days.
Receive Your Refund
After your return is approved, we'll issue a refund to your original payment method. This typically takes 5-7 business days to appear on your statement.
Refund Timeline
Return Initiated
You request a return through your account and receive a confirmation email with shipping instructions.
Return in Transit
Your package is on its way back to our warehouse. You can track its progress using the provided tracking number.
Return Received & Inspected
We've received your return and our team is inspecting the items to ensure they meet our return criteria.
Refund Processed
Your refund has been approved and processed. The amount will be credited back to your original payment method.
Refund Completed
The refund should now appear on your account statement. The exact timing depends on your financial institution.
Timeline Note: The above timeline is an estimate and may vary depending on shipping times, volume of returns, and your financial institution's processing times. International returns may take longer.
Special Circumstances & Exceptions
Please note the following exceptions to our standard policy:
Sale Items
Items purchased during special sales events may have modified return periods. Check the product page or your order confirmation for details.
International Returns
International customers are responsible for return shipping costs and any customs duties or taxes incurred during the return process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact customer service within 48 hours of delivery with photos of the damage.
Exchange Requests
For size or color exchanges, we recommend placing a new order for the desired item and returning the original purchase for a refund.
Gift Returns
Returns for gifts will be issued as store credit to the gift recipient. The original purchaser will not be notified.
Policy Changes
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting to this page. Returns will be processed according to the policy in effect at the time of purchase.
Frequently Asked Questions
Need Help?
If you have any questions about our return policy or need assistance with a return, our customer service team is here to help.